The e-Parcel secure data delivery service - e-Parcel Corporation

Support Services

e-Parcel Corporation offers to the customers end-to-end technical support from the software/service contract to installation and operation.

The notice and software upgrade information for our customers

The e-Parcel server operations such as current, maintenance and trouble information

Server Operations

Download the products manual

Products supported by the new e-Parcel server

For e-Parcel VCN-CommCenter 8.0 / 7.0 (Enterprise Software Client)

For e-Parcel VCN-AX 4.0 or later (Enterprise Software Client)

For e-Parcel VCN-Web Enterprise (Enterprise Web Browser Client)

Products supported by the existing e-Parcel server

For e-Parcel VCN CommCenter 6.0 (Enterprise Software Client)

Request password if you forget a password to login.

Products supported by the new e-Parcel server

For e-Parcel VCN-CommCenter 8.0 / 7.0 and e-Parcel VCN-AX 4.0 or later
(Enterprise Software Client)

Visit the e-Parcel Enterprise - Software Site - Service Menu

For e-Parcel VCN-Web (Enterprise Web Browser Client)

Visit the e-Parcel Enterprise - Web Browser Site - Service Menu

Products supported by the existing e-Parcel server

For e-Parcel VCN CommCenter 6.0 (Enterprise Software Client)

Visit the VCN Login page to click a "Password Request" button.

When PC changes for using the e-Parcel service,

Refer to this Q&A page

User Login site (To obtain a client digital certificate and software)

VCN Login site information page

Link collections of the e-Parcel service sites for our customers

Links of Service sites page

Products of support expired (Maintenance discontinued products) information

Maintenance Discontinued Products page

Frequently asked questions from our customers

Products supported by the new e-Parcel server

For e-Parcel VCN-CommCenter 8.0 / 7.0 and e-Parcel VCN-AX 4.0 or later
(Enterprise Software Client)

Visit the e-Parcel Enterprise - Software Site - FAQ

For e-Parcel VCN-Web (Enterprise Web Browser Client)

Visit the e-Parcel Enterprise - Web Browser Site - FAQ

Products supported by the existing e-Parcel server

For e-Parcel VCN CommCenter 6.0 (Enterprise Software Client)

FAQ page

For technical inquiries, troubleshooting or request from our customers,
please contact e-Parcel Customer Support by E-mail
with your e-Parcel ID (User ID) specified. (9:00-17:00JST Mon-Fri)

e-Parcel Customer Support

Scope of Support	We offer the customer support services that respond to the technical inquiries, troubleshooting and all sorts of requests about e-Parcel service. Our support in English is available by E-mail.
Business Hours	9:00 - 17:00JST Mon - Fri (Closed on Sat, Sun and national holidays) Please note that inquiries received after 17:00 JST will be responded on the next business day, even though we offer such customer support as 24 hours reception. Also please understand that our response may take a few more hours depending on the circumstances of other inquiries received. Thank you.
Contact Address	To request the customer support services, please email us with your e-Parcel ID (User ID) specified. support@e-parcel.co.jp The inquiry form on this web site is also available.

Support