Support Services
e-Parcel Corporation offers to the customers end-to-end technical support from the software/service contract to installation and operation.
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For e-Parcel VCN-CommCenter 8.0 / 7.0 and e-Parcel VCN-AX 4.0 or later
For e-Parcel VCN-Web (Enterprise Web Browser Client)
For e-Parcel VCN CommCenter 6.0 (Enterprise Software Client) |
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For e-Parcel VCN-CommCenter 8.0 / 7.0 and e-Parcel VCN-AX 4.0 or later
For e-Parcel VCN-Web (Enterprise Web Browser Client)
For e-Parcel VCN CommCenter 6.0 (Enterprise Software Client) |
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e-Parcel Customer Support
Scope of Support | We offer the customer support services that respond to the technical inquiries, troubleshooting and all sorts of requests about e-Parcel service. Our support in English is available by E-mail. |
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Business Hours | 9:00 - 17:00JST Mon - Fri (Closed on Sat, Sun and national holidays) Please note that inquiries received after 17:00 JST will be responded on the next business day, even though we offer such customer support as 24 hours reception. Also please understand that our response may take a few more hours depending on the circumstances of other inquiries received. Thank you. |
Contact Address | To request the customer support services,
please email us with your e-Parcel ID (User ID) specified. ![]() The inquiry form on this web site is also available. |