Support Services

e-Parcel Corporation offers to the customers end-to-end technical support from the software/service contract to installation and operation.

 

Support Services The notice and software upgrade information for our customers

  Notice Notice

 

Support Services The e-Parcel server operations such as current, maintenance and trouble information

  Server Operations Server Operations

 

Support Services Download the products manual

Products supported by the new e-Parcel server Products supported by the new e-Parcel server

  Manual for e-Parcel VCN-CommCenter 7.0 For e-Parcel VCN-CommCenter 7.0 (Enterprise Software Client)

  Manual for e-Parcel VCN-AX 4.0 For e-Parcel VCN-AX 4.5 / 4.0 (Enterprise Software Client)

  e-Parcel VCN-Web Enterprise For e-Parcel VCN-Web Enterprise (Enterprise Web Browser Client)

 

Products supported by the existing e-Parcel server Products supported by the existing e-Parcel server

  Manual for e-Parcel VCN CommCenter 6.0 For e-Parcel VCN CommCenter 6.0 (Enterprise Software Client)

 

Support Services Request password if you forget a password to login.

Products supported by the new e-Parcel server Products supported by the new e-Parcel server

For e-Parcel VCN-CommCenter 7.0 and e-Parcel VCN-AX 4.5 / 4.0
(Enterprise Software Client)

  e-Parcel Enterprise Software -  Service Menu Visit the e-Parcel Enterprise - Software Site - Service Menu

 

For e-Parcel VCN-Web (Enterprise Web Browser Client)

  e-Parcel Enterprise Web Browser -  Service Menu Visit the e-Parcel Enterprise - Web Browser Site - Service Menu

 

Products supported by the existing e-Parcel server Products supported by the existing e-Parcel server

For e-Parcel VCN CommCenter 6.0 (Enterprise Software Client)

  VCN Login Visit the VCN Login page to click a "Password Request" button.

 

Support Services User Login site (To obtain a client digital certificate and software)

  VCN Login VCN Login site information page

 

Support Services Link collections of the e-Parcel service sites for our customers

  link_collections Links of Service sites page

 

Support Services Frequently asked questions from our customers

  faq FAQ page

 

Support Services Products of support expired (Maintenance discontinued products) information

  Maintenance Discontinued Products Maintenance Discontinued Products page

 

Support Services For technical inquiries, troubleshooting or request from our customers,
please contact E-mail e-Parcel Customer Support  by E-mail
with your e-Parcel ID (User ID) specified. (9:00-17:00JST Mon-Fri)

 

 

e-Parcel Customer Support

Scope of Support We offer the customer support services that respond to the technical inquiries, troubleshooting and all sorts of requests about e-Parcel service. Our support in English is available by E-mail.
Business Hours 9:00 - 17:00JST Mon - Fri
(Closed on Sat, Sun and national holidays)

Please note that inquiries received after 17:00 JST will be responded on the next business day, even though we offer such customer support as 24 hours reception. Also please understand that our response may take a few more hours depending on the circumstances of other inquiries received. Thank you.
Contact Address To request the customer support services,
please email us
with your e-Parcel ID (User ID) specified.
E-mail support@e-parcel.co.jp 
The inquiry form on this web site is also available.