Notice

August 4, 2015

Notice of the e-Parcel facilities renewal

Dear Customers

 

We are greatly thank you for using our e-Parcel secure data delivery service.

 

Please be informed that the e-Parcel facilities in our data center will be renewed for the following date to improve in the security and the quality of service being provided. We will appreciate for your great understanding and cooperation with us.

 

Date & Time: Sunday, August 16, 2015 1:00-6:00 UTC

 

* The e-Parcel service will be suspended for 15 minutes under this construction.
  The data transmission may temporarily delay to deliver.

* On this construction, IP addresses of the e-Parcel servers will be changed as follows.
  Usually this change of IP addresses won't affect our customers who use the e-Parcel
  service. However, if any "Access restriction using IP addresses" has been applied to
  your firewall etc., please carefully note that you must give permission to access
  the new IP addresses from the above date onward.

       [The present IP addresses] 203.216.197.0 /25

       [The New IP addresses] 203.141.52.128 /25

 

Best regards,

 

Server Operations Server Operations Info.

 

e-Parcel Customer Support

Scope of Support We offer the customer support services that respond to the technical inquiries, troubleshooting and all sorts of requests about e-Parcel service. Our customer support in English is available by e-mail.
Business Hours 9:00 - 17:00JST Mon - Fri
(Closed on Sat, Sun and National holidays)

We are afraid that the inquiries outside of our business hours will be replied on the next business day, and the inquiries congestion may cause not to be replied promptly despite 24-hour reception for the inquiries.
Contact Address To request the customer support services,
please email us
with your e-Parcel ID (User ID) specified.
E-mail support@e-parcel.co.jp