Upgrade Information [e-Parcel VCN-AX 4.0]

January 1, 2019

The VCN-AX 4.0 new version "e-Parcel VCN-AX 4.0.4010" has been released on January 1, 2019.
Please update it to the latest version.

More about VCN-AX 4.5/4.0 More about VCN-AX 4.5/4.0

Available data communication with e-Parcel VCN-CommCenter 7.0, VCN-AX 4.5/4.0
and VCN-Web Enterprise.

*Attention: Unavailable data communication with e-Parcel VCN-CommCenter 6.0.

Other Discription

*Since this released version e-Parcel VCN-AX 4.0.4010, some of the Delivery Statuses have been changed. (This change doesn't affect use of the existing e-Parcel VCN-AX 4.0.4009 or lower.)

Refer to the "Delivery Status List of e-Parcel VCN-AX 4.5 / 4.0" DeliveryStatusList_e-Parcel_VCN-AX4.0_4.5_EN Download (PDF)

yOld: e-Parcel VCN-AX 4.0.4009 or lowerz
Code Delivery Status Outbox Inbox
10 Waiting Request › ›
20 Waiting Upload ›
30 Upload Request ›
100 Download Notified › ›

Refer to the "e-Parcel VCN-AX 4.5 / 4.0 Quick Guide" e-Parcel_VCN-AX4.0_Quick_guide_EN Download (PDF)

yNew: e-Parcel VCN-AX 4.0.4010z
Code Delivery Status Outbox Inbox
10 Initializing ›
20 Initializing ›
30 Waiting Upload ›
80 Waiting Download ›
100 Waiting Download › ›

Notice for updating

* Attention Customers : For our customers using e-Parcel VCN-AX 4.0.4007
As we have mentioned, we would highly recommend updating the software to the improved ver.4.0.4008 (September 12, 2016 released) or later because the significant bug fixed for it.
Notice More info.

Updating Software

For our customers using the target software, the following steps will briefly guide you in updating software the current computer.

How to update software:

1. To download software in a computer, access the Software Download Site URL below.

 e-Parcel Secure Enterprise - Software Download Site  Click here to download software

2. Click the [Download e-Parcel Software] button and then login on STEP 1 page.

3. Select e-Parcel client software on STEP 2 page.

4. Click the [Next] button and proceed to STEP 6 page.

* In case of updating the existing software on the current computer, you do NOT need to install your client digital certificate again. You have already installed it on Windows at the beginning of using the e-Parcel service.

5. On STEP 6 page, click the [download] button to save software on your computer.

6. On STEP 6 page, follow the [Instruction for installing e-Parcel Client Software] to begin software installation.

* In the beginning of installation, you may need to shutdown the existing e-Parcel client software. (Stop the service of e-Parcel VCN-AX. Next, right-click the e-Parcel icon on the notification area of the taskbar, select "Exit" the VCN-AX Manager.)

 Products Manual AX4 Download manual for VCN-AX 4.5/4.0

e-Parcel Customer Support

Scope of Support We offer the customer support services that respond to the technical inquiries, troubleshooting and all sorts of requests about e-Parcel service. Our support in English is available by E-mail.
Business Hours 9:00 - 17:00JST Mon - Fri
(Closed on Sat, Sun and national holidays)

Please note that inquiries received after 17:00 JST will be responded on the next business day, even though we offer such customer support as 24 hours reception. Also please understand that our response may take a few more hours depending on the circumstances of other inquiries received. Thank you.
Contact Address To request the customer support services,
please email us
with your e-Parcel ID (User ID) specified.
E-mail support@e-parcel.co.jp 
The inquiry form on this web site is also available.