New product release Information [e-Parcel VCN-AX 5.0]

June 1, 2020

We have released the new client software "e-Parcel VCN-AX 5.0" (Ver.5.0.5011) on June 1st, 2020.

*Updating the existing VCN-AX from ver.4.5 or 4.0 to ver.5.0 is NOT available. If you wish to use ver.5.0, please newly install and configure in a computer.

More about VCN-AX 4.0 or later More about VCN-AX 4.0 or later

Available data communication with e-Parcel VCN-CommCenter 7.0 or later, VCN-AX 3.0 or later and VCN-Web Enterprise.

*Attention: Unavailable data communication with e-Parcel VCN-CommCenter 6.0.

Contact Us

Please feel free to contact our sales representatives at


The Contact Us form on this web site is also available.

e-Parcel Customer Support

Scope of Support We offer the customer support services that respond to the technical inquiries, troubleshooting and all sorts of requests about e-Parcel service. Our support in English is available by E-mail.
Business Hours 9:00 - 17:00JST Mon - Fri
(Closed on Sat, Sun and national holidays)

Please note that inquiries received after 17:00 JST will be responded on the next business day, even though we offer such customer support as 24 hours reception. Also please understand that our response may take a few more hours depending on the circumstances of other inquiries received. Thank you.
Contact Address To request the customer support services,
please email us
with your e-Parcel ID (User ID) specified.
The inquiry form on this web site is also available.