FAQ

Frequently asked questions from our customers who consider or use the e-Parcel service are listed on this page. Please see the following for your reference.

* This page will be updated as needed in response to our customers' inquiry.

 

FAQ1. For persons who are considering the e-Parcel service

Common questions and answers are listed for persons who the e-Parcel secure data delivery service is being considered.

FAQ1

 

FAQ2. For all users of the e-Parcel service (for all products)

Common questions and answers on the e-Parcel secure data delivery service are listed for all users.

FAQ2

 

FAQ3. For users of VCN-CC6.0 supported by the existing e-Parcel server

Common questions and answers on e-Parcel VCN-CommCenter6.0 (software client) supported by the existing e-Parcel server are listed for users.

FAQ3

*Refer to End-of-life products

 

FAQ4. For users of VCN-CommCenter 8.0 and VCN-AX 4.0 or later

Common questions and answers on e-Parcel VCN-CommCenter 8.0/7.0 · e-Parcel VCN-AX 4.0 or later (software client) supported by the new e-Parcel server are listed for users.

e-Parcel Enterprise Software -  FAQ Visit the e-Parcel Enterprise - Software Site - FAQ

 

FAQ5. For users of VCN-Web Enterprise

Common questions and answers on e-Parcel VCN-Web Enterprise (Web browser client) supported by the new e-Parcel server are listed for users.

e-Parcel Enterprise Web Browser -  FAQ Visit the e-Parcel Enterprise - Web Browser Site - FAQ

 

 

 

* For any inquiry or request about e-Parcel service and products,
  please contact our sales division or representatives by e-mail or Web form.
  E-mail sales@e-parcel.co.jp
 
* For technical inquiries and troubleshooting,
  please contact the e-Parcel Customer Support by e-mail or Web form.
  See below.

 

e-Parcel Customer Support

Scope of Support We offer the customer support services that respond to the technical inquiries, troubleshooting and all sorts of requests about e-Parcel service. Our customer support in English is available by e-mail.
Business Hours 9:00 - 17:00JST Mon - Fri
(Closed on Sat, Sun and National holidays)

We are afraid that the inquiries outside of our business hours will be replied on the next business day, and the inquiries congestion may cause not to be replied promptly despite 24-hour reception for the inquiries.
Contact Address To request the customer support services,
please email us
with your e-Parcel ID (User ID) specified.
E-mail support@e-parcel.co.jp