FAQ

Frequently asked questions from our customers who consider or use the e-Parcel service are listed on this page. Please see the following for your reference.

* This page will be updated as needed in response to our customers' inquiry.

 

FAQ1. For persons who are considering the e-Parcel service

Common questions and answers are listed for persons who the e-Parcel secure data delivery service is being considered.

FAQ1

 

FAQ2. For all users of the e-Parcel service (for all products)

Common questions and answers on the e-Parcel secure data delivery service are listed for all users.

FAQ2

 

FAQ3. For users of VCN-CC6.0 supported by the existing e-Parcel server

Common questions and answers on e-Parcel VCN-CommCenter6.0 (software client) supported by the existing e-Parcel server are listed for users.

FAQ3

 

FAQ4. For users of e-Parcel Secure Enterprise - Software

Common questions and answers on e-Parcel VCN-CommCenter 8.0/7.0 · e-Parcel VCN-AX 4.0 or later (software client) supported by the new e-Parcel server are listed for users.

e-Parcel Enterprise Software -  FAQ Visit the e-Parcel Enterprise - Software Site - FAQ

 

FAQ5. For users of e-Parcel Secure Enterprise - Web Browser

Common questions and answers on e-Parcel VCN-Web Enterprise (web browser client) supported by the new e-Parcel server are listed for users.

e-Parcel Enterprise Web Browser -  FAQ Visit the e-Parcel Enterprise - Web Browser Site - FAQ

 

 

 

* For any inquiry or request about e-Parcel service,
  please contact our sales representatives by e-mail or web form.
 
* For technical inquiries and troubleshooting,
  please contact the e-Parcel Customer Support by e-mail or web form.

 

e-Parcel Customer Support

Scope of Support We offer the customer support services that respond to the technical inquiries, troubleshooting and all sorts of requests about e-Parcel service. Our support in English is available by E-mail.
Business Hours 9:00 - 17:00JST Mon - Fri
(Closed on Sat, Sun and national holidays)

Please note that inquiries received after 17:00 JST will be responded on the next business day, even though we offer such customer support as 24 hours reception. Also please understand that our response may take a few more hours depending on the circumstances of other inquiries received. Thank you.
Contact Address To request the customer support services,
please email us
with your e-Parcel ID (User ID) specified.
E-mail support@e-parcel.co.jp 
The inquiry form on this web site is also available.