FAQ
FAQ1. For persons who are considering the e-Parcel service
| Common questions and answers are listed for persons who the e-Parcel secure data delivery service is being considered. |
| Q | Do we need any special infrastructure for using e-Parcel? |
| A | No. You don't need any special infrastructure, additional hardware or firewall modification. With the Internet connection, you can start using e-Parcel on your existing network infrastructure. |
| Q | What kind of data can e-Parcel transmit? |
| A | There is virtually no restriction on the type or volume of data to be transmitted. e-Parcel can handle all kinds of data ranging from small-volume text data to a large-volume file of three-dimensional CAD or graphic design data. |
| Q | What is the difference from the electronic data delivery services provided by other service providers? |
| A | Unlike other services using general HTTP or SMTP for data communications and control, e-Parcel's digital delivery uses the world's leading-edge genuine protocol of our original design which vertically integrates the OSI4-6 layers from authentication, encryption/decryption, data communications to data control. e-Parcel thus ensures the data security and completeness. |
| Q | What is the difference from online storage services? |
| A | e-Parcel service is digital data delivery through Internet, NOT data storage on Internet. Digital data sent by the sender is transferred to the recipient via e-Parcel service. Once digital data is completed to deliver, it doesn't accumulate data in the route on the way according to ensure data security. |
| Q | Do we need to resend the data if the Internet connection is interrupted the delivery process? |
| A | No. There is no need for the sender to resend the data. In case of the Internet connection is interrupted the delivery process, the delivery is automatically resumed intermittently when the Internet connection is restored. In the countries including even the region where the network circumstances are unstable, the secure large data delivery service by using the Internet can be provided. |
| Q | How much data transmission speed does e-Parcel has? |
| A | e-Parcel is ASP providing the service that digital data delivery through Internet including customer's network environments. Therefore delivering the data takes time depending on your Internet connection speed. |
| Q | Can we easily operate e-Parcel client software? |
| A | e-Parcel software operation is user-friendliness that is just as easy as e-mail application. You can start using it immediately after installation. Therefore it promptly and widely allows you to diversify into the parties concerned within and without of your company. |
| Q | We want to use e-Parcel for data communications with our clients. Is it possible to provide our clients with the software for free? |
| A | The software license has to be purchased by each client. Accordingly, when you distribute the software to your clients, the license fee needs to be paid either by your company or your clients. |
| Q | What happens if an e-Parcel-installed client's PC is stolen? |
| A | As soon as we confirm the fact with the customer, we nullify the customer's user ID. Since the communication log remains, even in case the e-Parcel service is used by a third party before you notice that your PC is stolen, we can trace and identify the transmission/reception time and conditions, data size and sender/receiver ID's. |
| Q | How many companies in Japan use e-Parcel? |
| A | In Japan, nearly 400 companies of various trades, mainly those listed on the stock exchange, have contracted with e-Parcel. The actual number of user companies has exceeded 3,200. |
| Q | Can I try e-Parcel client software for the test? |
| A | Yes. Please contact us by the inquiry form on this Web site. |
| Q | How do we formally apply e-Parcel when we would like to use it? |
| A | Firstly contact us by the inquiry form on this Web site. For more information, please refer to How to start page on this Web site. |
| Q | How long dose it take to launch e-Parcel service after application? |
| A | We will register your user ID within 5 days the most. If you have little time to launch, please ask us. For more information, please refer to How to start page on this Web site. |
| Q | How do you inform us to complete the registration of user ID? |
| A | Normally our customer support will e-mail "Notice of User ID Registration" with the e-Parcel start-up procedure when the user ID registration is completed. |
| Q | How is user ID figured out? |
| A | You will decide your user ID when we request you to apply the "User Registration Sheet" (user information) at the time of contract. |
e-Parcel Customer Support
| Scope of Support | We offer the customer support services that respond to the technical inquiries, troubleshooting and all sorts of requests about e-Parcel service. Our customer support in English is available by e-mail. |
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| Business Hours | 9:00 - 17:00JST Mon - Fri (Closed on Sat, Sun and National holidays) We are afraid that the inquiries outside of our business hours will be replied on the next business day, and the inquiries congestion may cause not to be replied promptly despite 24-hour reception for the inquiries. |
| Contact Address | To request the customer support services,
please email us with your e-Parcel ID (User ID) specified.  support@e-parcel.co.jp
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