FAQ
FAQ2. For all users of the e-Parcel service (for all products)
| Common questions and answers on the e-Parcel secure data delivery service are listed for all users. |
| Q | The e-Parcel has run two servers for secure data delivery service. Is it possible to communicate between products supported by the new e-Parcel server and products supported by the existing e-Parcel server? |
| A | No, it is not possible to communicate between e-parcel products supported by the different e-Parcel servers. To deliver data by using e-parcel service, please note that sender and recipient should install either software which is supported by the same e-Parcel server.
·Products supported by the existing e-Parcel server: VCN-CommCenter 6.0 ·Products supported by the new e-Parcel server: VCN-CommCenter 7.0 or later · VCN-AX 4.0 or later · VCN-Web More about the products of e-Parcel Enterprise |
| Q | How do I download the e-Parcel client software and client digital certificate? |
| A | You can obtain both from our Web site for the each product. To download, your User ID (e-Parcel ID) and password are required to login to the Web site.
Click here for the information page of login site. |
| Q | How can I understand the details about operation of e-Parcel products? |
| A | The operating manuals (pdf files) of e-Parcel products are provided for users on this Web site.
More about the products manuals |
| Q | When I change a computer for using the e-Parcel service, how can I do? |
| A | When you wish to change to a different new computer in which the e-Parcel service runs, please refer to this page. |
| Q | I forget my own password to login to e-Parcel. How can I get it? |
| A | You can request password from our Web site for the each product.
More about the request password |
| Q | How do I change User ID (e-Parcel ID)? |
| A | Please contact the following e-Parcel Customer Support by e-mail. |
| Q | Is it possible to use one e-Parcel ID (User ID) in two or more computers? |
| A | No. The e-Parcel client software in which the same e-Parcel client certificate (same e-Parcel ID) is imported must be installed in one computer.
Therefore it will be not only license agreement issue but also the cause of any transmission problem. The e-Parcel server usually authenticates the validity of user when the e-Parcel client software is polling automatically. If you have installed the e-Parcel client software which the same e-Parcel client certificate (same e-Parcel ID) is imported in multiple computers, it may cause some problems such as delivery failure from user authentication failed. We are afraid that any problem caused by this situation being duplicate installation is not included in our customer support. Therefore you must clearly understand your installation of e-Parcel for appropriate use. |
e-Parcel Customer Support
| Scope of Support | We offer the customer support services that respond to the technical inquiries, troubleshooting and all sorts of requests about e-Parcel service. Our customer support in English is available by e-mail. |
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| Business Hours | 9:00 - 17:00JST Mon - Fri (Closed on Sat, Sun and National holidays) We are afraid that the inquiries outside of our business hours will be replied on the next business day, and the inquiries congestion may cause not to be replied promptly despite 24-hour reception for the inquiries. |
| Contact Address | To request the customer support services,
please email us with your e-Parcel ID (User ID) specified.  support@e-parcel.co.jp
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