FAQ
For customers of the e-Parcel secure data delivery service
Q. When I change a computer for using the e-Parcel service, how can I do?
A. When you wish to change to a different new computer in which the e-Parcel service runs, please refer to the download sites for the each product or the manuals listed below for details.
e-Parcel Secure Enterprise - Software
* Attention: Please be aware that you must uninstall the e-Parcel client software from an old PC when PC changes. One e-Parcel ID is NOT available to use in the multiple computers. One e-Parcel ID must be setup in only one computer.
(In Old PC, to uninstall the software, access the Windows Start menu > (All Programs) > e-Parcel > (your program name) > Uninstall....)
Products supported by the new e-Parcel server
* When PC changes, uninstall the e-Parcel client software from an old PC and then install the e-Parcel client digital certificate and the latest version software in a new PC. Click the button below to refer to the download site for more details.
e-Parcel VCN-CommCenter 7.0 or later
e-Parcel VCN-AX 4.0 or later
Products supported by the existing e-Parcel server
* When PC changes, uninstall the e-Parcel client software from an old PC and install the e-Parcel client digital certificate and VCN-CommCenter 6.0 in a new PC. Click the button below to download from VCN Login page and refer to the installation manual below for more details.
e-Parcel VCN-CommCenter 6.0： Download & Installation Manual
VCN Login page (for download VCN-CommCenter 6.0):
e-Parcel Secure Enterprise - Web Browser
* When PC changes, to access the URL "e-Parcel Secure Enterprise - Web Browser" on a new computer, you must be required to install the e-Parcel client digital certificate on OS or web browser application. On a new computer, Click the button below to download and install the e-Parcel client digital certificate.
e-Parcel VCN-Web Enterprise
e-Parcel Customer Support
| Scope of Support | We offer the customer support services that respond to the technical inquiries, troubleshooting and all sorts of requests about e-Parcel service. Our support in English is available by E-mail. |
|---|---|
| Business Hours | 9:00 - 17:00JST Mon - Fri (Closed on Sat, Sun and national holidays) Please note that inquiries received after 17:00 JST will be responded on the next business day, even though we offer such customer support as 24 hours reception. Also please understand that our response may take a few more hours depending on the circumstances of other inquiries received. Thank you. |
| Contact Address | To request the customer support services,
please email us with your e-Parcel ID (User ID) specified.  support@e-parcel.co.jp
The inquiry form on this web site is also available. |
