FAQ
For customers of the e-Parcel secure data delivery service
Q. When I change a computer for using the e-Parcel service, what should I do?
A. When you wish to change to another computer in which the e-Parcel service runs, please refer to the download sites for the each product or the manuals listed below for more details.
e-Parcel Secure Enterprise - Software
* Attention: Please be aware that you must uninstall the existing e-Parcel client software from a previous computer. One e-Parcel ID is NOT available to use in the multiple computers. One e-Parcel ID must be setup in only one computer.
[ How to uninstall the software from a previous computer ]
For Windows 10 or later: Windows "Start" menu > e-Parcel > Uninstall VCN-xxxxx
For versions earlier than Windows 10: Windows "Start" menu > All Programs > e-Parcel >
[program name] > Uninstall VCN-xxxxx
Products supported by the new e-Parcel server
* When PC change, uninstall the e-Parcel client software from an old PC and then install the e-Parcel client digital certificate and the latest version of software in a new PC. Click the button below to refer to the download site for more details.
e-Parcel VCN-CommCenter 8.0
e-Parcel VCN-AX 5.0
e-Parcel VCN-AX 4.0
Only for e-Parcel VCN-CommCenter 6.0 migrated to the new e-Parcel server
* After migration to the new e-Parcel server, VCN-CommCenter 8.0 above is recommended.
Products supported by the existing e-Parcel server
* When PC change, uninstall the e-Parcel client software from an old PC and install the e-Parcel client digital certificate and VCN-CommCenter 6.0 in a new PC. Click the button below to download from VCN Login page and refer to the installation manual below for more details.
e-Parcel VCN-CommCenter 6.0： Download & Installation Manual
VCN Login page (for download VCN-CommCenter 6.0 in the existing e-Parcel server):
e-Parcel Secure Enterprise - Web Browser
* When PC change, to access the URL "e-Parcel Secure Enterprise - Web Browser" on a new computer, you are required to install the e-Parcel client digital certificate in OS or the browser application. On a new computer, Click the button below to download and install the e-Parcel client digital certificate.
e-Parcel VCN-Web Enterprise
e-Parcel Customer Support
| Scope of Support | We offer the customer support services that respond to the technical inquiries, troubleshooting and all sorts of requests about e-Parcel service. Our customer support in English is available by e-mail. |
|---|---|
| Business Hours | 9:00 - 17:00JST Mon - Fri (Closed on Sat, Sun and National holidays) We are afraid that the inquiries outside of our business hours will be replied on the next business day, and the inquiries congestion may cause not to be replied promptly despite 24-hour reception for the inquiries. |
| Contact Address | To request the customer support services,
please email us with your e-Parcel ID (User ID) specified.  support@e-parcel.co.jp
|
