Notice

We offer the customer support services that respond to the technical inquiries, troubleshooting and all sorts of requests about e-Parcel service. This web page provides the notice and software upgrade information for our customers.

Notice

April 24, 2019 The contents of "Customers" page 
have been updated in our homepage.
January 1, 2019 Version up information of e-Parcel client software.
"e-Parcel VCN-AX 4.5.4510"
January 1, 2019 Version up information of e-Parcel client software.
"e-Parcel VCN-AX 4.0.4010"
August 1, 2018 Version up information of e-Parcel client software.
"e-Parcel VCN-CommCenter 7.0.7020"
*Attention: Version 6 is not compatible with version 7.
April 2, 2018 The "Server Operations" Info page
have been updated in our homepage.
February 11, 2018 The "Server Operations" Info page
have been updated in our homepage.
January 28, 2018 The "Server Operations" Info page
have been updated in our homepage.
April 1, 2017 To customers of the e-Parcel client software
About completed change of service menu when using
the "e-Parcel Secure Enterprise - Web Browser"
March 15, 2017 To customers of the e-Parcel client software
About change of service menu when using
the "e-Parcel Secure Enterprise - Web Browser"
September 12, 2016 About the problem and improvement version released
of e-Parcel client software
November 20, 2015 Version up information of e-Parcel client software.
"e-Parcel VCN CommCenter 6.0.6023"
August 17, 2015 Notice of the e-Parcel facilities renewal completed
August 4, 2015 Notice of the e-Parcel facilities renewal
June 24, 2015 Notice of the e-Parcel facilities renewal cancelled
June 13, 2015 Notice of the e-Parcel facilities renewal postponed
June 1, 2015 New product released information
We have released the new client software.
"e-Parcel VCN-AX 4.5" (Ver.4.5.4506)
May 22, 2015 Notice of the e-Parcel facilities renewal
October 27, 2014 About the problem of the SSL 3.0 vulnerability (POODLE)
April 21, 2014 About the problem of the OpenSSL vulnerability (Heartbleed)
May 1, 2013 New product released information
We have released the new client software.
"e-Parcel VCN-AX 4.0"
December 1, 2012 Version up information of e-Parcel client software.
"e-Parcel VCN CommCenter 6.0.6022"
January 1, 2012 Notice of the end of support for e-Parcel products
March 14, 2011 Information of the effect of "The 2011 off the Pacific coast of Tohoku Earthquake" in Japan
January 1, 2011 Notice of the end of support for e-Parcel products
September, 2010 New product released information
We have released the new client software.
"e-Parcel VCN-CommCenter 7.0"
*Attention: Version 6 is not compatible with version 7.
May, 2009 The VCN Login web site has adopted EV SSL Certificate.
March, 2009 Notice of applying daylight saving time to VCN Login.
February, 2009 Version up information of e-Parcel client software.
"e-Parcel VCN CommCenter 6.0.6019"
* We would recommend you to upgrade e-Parcel client software to the latest version because the significant bug fixed for it.

 

 

Software Upgrade Information

We have released the following latest version of client software for the e-Parcel Secure Data Delivery Service - Enterprise.

*Attention: We usually run two e-Parcel servsers for our services provided. Therefore different types of e-parcel products are provided depends on the e-Parcel servers.

 

Products supported by the new e-Parcel server
      with newly-developed next-generation data delivery engine
*Available data communication with VCN-CommCenter 7.0, VCN-AX 4.5/4.0 and
  VCN-Web Enterprise.
*Attention: Unavailable data communication with VCN CommCenter 6.0.
*Attention: Version 6 is not compatible with version 7.
e-Parcel
VCN-CommCenter 7.0
e-Parcel VCN-CommCenter 7.0.7020
( The new standard client software )
08/01/2018 Release
softeare release note More info.

*To upgrade software,
    Access Web Site for
      Client Software:
              Download e-Parcel Client Software Download here
e-Parcel VCN-AX 4.5 e-Parcel VCN-AX 4.5.4510
( The automation client software for large-scale use )
01/01/2019 Release
softeare release note More info.

*License required for use in advance
*To upgrade software,
    Access Web Site for
      Client Software:
  Download e-Parcel Client Software Download here
e-Parcel VCN-AX 4.0 e-Parcel VCN-AX 4.0.4010
( The automation client software )
01/01/2019 Release
softeare release note More info.

*License required for use in advance
*To upgrade software,
    Access Web Site for
      Client Software:
  Download e-Parcel Client Software Download here

 

 

Product supported by the existing e-Parcel server
*Available data communication with VCN CommCenter 6.0 each other.
*Attention: Unavailable data communication with VCN-CommCenter 7.0 and
  VCN-AX 4.0 / 4.5.

*Attention: Version 6 is not compatible with version 7.
e-Parcel
VCN CommCenter 6.0
e-Parcel VCN CommCenter 6.0.6023
( The standard client software )
11/20/2015 Release
softeare release note More info.

*To upgrade software
    VCN Login:
        VCN Login Download here

*For our custmers who installed by ver.6.0.6018
We would highly recommend you to upgrade the e-Parcel VCN CommCenter 6.0 to the latest version because the significant bug fixed on ver.6.0.6019(2/1/2009 Release)
softeare release note More info.

 

If the customers who use e-Parcel client software have any inquiry, please contact our Customer Support by E-mail.

 

e-Parcel Customer Support

Scope of Support We offer the customer support services that respond to the technical inquiries, troubleshooting and all sorts of requests about e-Parcel service. Our support in English is available by E-mail.
Business Hours 9:00 - 17:00JST Mon - Fri
(Closed on Sat, Sun and national holidays)

Please note that inquiries received after 17:00 JST will be responded on the next business day, even though we offer such customer support as 24 hours reception. Also please understand that our response may take a few more hours depending on the circumstances of other inquiries received. Thank you.
Contact Address To request the customer support services,
please email us
with your e-Parcel ID (User ID) specified.
E-mail support@e-parcel.co.jp 
The inquiry form on this web site is also available.