Products Manual (e-Parcel VCN-Web Enterprise)
The operating manuals of our products supported by the new e-Parcel server are provided for our customers. We place the manuals for e-Parcel VCN-Web Enterprise as Web browser client in this page.
*Available data communication with e-Parcel VCN-CommCenter 7.0 or later, VCN-AX 3.0 or later and VCN-Web Enterprise.
*Attention: Unavailable data communication with e-Parcel VCN-CommCenter 6.0.
Manual for e-Parcel VCN-Web Enterprise
We provide the users manual (PDF) for e-Parcel Secure Enterprise - Web Browser Client [e-Parcel VCN-Web Enterprise] which assist you with each operation of service.
Installation! and Startup!
This manual will give you clear explanations with illustration about downloading and installing for the preparation of e-Parcel service.
After the contract between us is done, you will get the notice for registration completed of your e-Parcel ID. Then, to download your e-Parcel client digital certificate, access the Web site for e-Parcel VCN-Web Enterprise.
This manual will also simply instruct you on usage of e-Parcel VCN-Web Enterprise when you send and receive your files after installation completed of your e-Parcel client digital certificate.
e-Parcel Customer Support
| Scope of Support | We offer the customer support services that respond to the technical inquiries, troubleshooting and all sorts of requests about e-Parcel service. Our customer support in English is available by e-mail. |
|---|---|
| Business Hours | 9:00 - 17:00JST Mon - Fri (Closed on Sat, Sun and National holidays) We are afraid that the inquiries outside of our business hours will be replied on the next business day, and the inquiries congestion may cause not to be replied promptly despite 24-hour reception for the inquiries. |
| Contact Address | To request the customer support services,
please email us with your e-Parcel ID (User ID) specified.  support@e-parcel.co.jp
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