Products Manual (e-Parcel VCN-Web Enterprise)

Products supported by the new e-Parcel server The operating manuals of our products supported by the new e-Parcel server are provided for our customers. We place the manuals for e-Parcel VCN-Web Enterprise as web browser client in this page.

*Available data communication with e-Parcel VCN-CommCenter 7.0 or later, VCN-AX 3.0 or later and VCN-Web Enterprise.

*Attention: Unavailable data communication with e-Parcel VCN-CommCenter 6.0.

Products of e-Parcel Enterprise

 

Manual for e-Parcel VCN-Web Enterprise

We provide the users manual (PDF) for e-Parcel Secure Enterprise - Web Browser Client [e-Parcel VCN-Web Enterprise] which assist you with each operation of service.

 

Installation! and Startup!

This manual will give you clear explanations with illustration about downloading and installing for the preparation of e-Parcel service.

 

After the contract between us is done, you will get the notice for registration completed of your e-Parcel ID. Then, to download your e-Parcel client digital certificate, access the web site for e-Parcel VCN-Web Enterprise.

 

This manual will also simply instruct you on usage of e-Parcel VCN-Web Enterprise when you send and receive your files after installation completed of your e-Parcel client digital certificate.

 

 

e-Parcel Customer Support

Scope of Support We offer the customer support services that respond to the technical inquiries, troubleshooting and all sorts of requests about e-Parcel service. Our support in English is available by E-mail.
Business Hours 9:00 - 17:00JST Mon - Fri
(Closed on Sat, Sun and national holidays)

Please note that inquiries received after 17:00 JST will be responded on the next business day, even though we offer such customer support as 24 hours reception. Also please understand that our response may take a few more hours depending on the circumstances of other inquiries received. Thank you.
Contact Address To request the customer support services,
please email us
with your e-Parcel ID (User ID) specified.
E-mail support@e-parcel.co.jp 
The inquiry form on this web site is also available.