Server Operations

This web page provides the e-Parcel server operations for our customers such as current, maintenance and trouble information.

Maintenance Information

June 20, 2021 14:00-17:00 UTC
Please note that the e-Parcel servers will be periodically maintained during above time on the third Sunday of every month.
The e-Parcel service will be working as usual even under maintenance. However, some transmissions might temporally delay due to it. We will appreciate for your great understanding and cooperation with us. Thank you.

 

Trouble Information( Automatic Monitoring )

May 17, 2021 13:30 UTC No service disorder is reported.

 

Other Trouble Information

No other service disorder is reported.

Previous operation report

 

If the customers who use e-Parcel client software have any inquiry, please contact our Customer Support by E-mail.

 

e-Parcel Customer Support

Scope of Support We offer the customer support services that respond to the technical inquiries, troubleshooting and all sorts of requests about e-Parcel service. Our support in English is available by E-mail.
Business Hours 9:00 - 17:00JST Mon - Fri
(Closed on Sat, Sun and national holidays)

Please note that inquiries received after 17:00 JST will be responded on the next business day, even though we offer such customer support as 24 hours reception. Also please understand that our response may take a few more hours depending on the circumstances of other inquiries received. Thank you.
Contact Address To request the customer support services,
please email us
with your e-Parcel ID (User ID) specified.
E-mail support@e-parcel.co.jp 
The inquiry form on this web site is also available.