Notice
March 14, 2011
Information of the effect of "The 2011 off the Pacific coast of Tohoku Earthquake" in Japan
Our Customers
We are greatly thank you for using our e-Parcel secure data delivery service.
A massive earthquake of magnitude of 9.0 occurred Friday 11 March, off the Pacific coast of the northeastern part of the Japanese main land (Tohoku Region), causing devastating damages.
However, The e-Parcel secure data delivery service is unaffectedly working as usual. This earthquake has NOT made any impact to the e-Parcel service for now.
We will continue to strengthen information gathering and move quickly to protect the
e-Parcel service.
We will appreciate your understanding and cooperation. Thank you.
e-Parcel Customer Support
| Scope of Support | We offer the customer support services that respond to the technical inquiries, troubleshooting and all sorts of requests about e-Parcel service. Our support in English is available by E-mail. |
|---|---|
| Business Hours | 9:00 - 17:00 JST Mon. - Fri. (closed on Sat. Sun. and national holidays) Please note that inquiries received after 17:00 JST will be responded on the next business day, even though we offer such customer support as 24 hours reception. Also please understand that our response may take a few more hours depending on the circumstances of other inquiries received. Thank you. |
| Contact Address | Requests for support service... Please contact us by e-mail with writing down your e-Parcel user ID.  support@e-parcel.co.jp
The Contact Us form on this web site is also available. |
