Notice
August 17, 2015
Notice of the e-Parcel facilities renewal completed
Dear Customers
We are greatly thank you for using our e-Parcel secure data delivery service.
As we have mentioned before about the e-Parcel facilities renewal, please be informed that it has been completed successfully to renew the e-Parcel facilities in our data center for the following date. We appreciate for your great understanding and cooperation with us.
We will continue to improve in the security and the quality of service being provided.
Date & Time: Sunday, August 16, 2015 1:00-6:00 UTC
* The e-Parcel service had been suspended for 15 minutes under this construction.
The data transmission might temporarily delay to deliver.
* On this construction, IP addresses of the e-Parcel servers have been changed
as follows. Usually this change of IP addresses don't affect our customers who use
the e-Parcel service. However, if any "Access restriction using IP addresses" has
been applied to your firewall etc., please carefully note that you must give
permission to access the new IP addresses from the above date onward.
[The new IP addresses] 203.141.52.128 /25
[The previous IP addresses] 203.216.197.0 /25
Best regards,
e-Parcel Customer Support
| Scope of Support | We offer the customer support services that respond to the technical inquiries, troubleshooting and all sorts of requests about e-Parcel service. Our support in English is available by E-mail. |
|---|---|
| Business Hours | 9:00 - 17:00JST Mon - Fri (Closed on Sat, Sun and national holidays) Please note that inquiries received after 17:00 JST will be responded on the next business day, even though we offer such customer support as 24 hours reception. Also please understand that our response may take a few more hours depending on the circumstances of other inquiries received. Thank you. |
| Contact Address | To request the customer support services,
please email us with your e-Parcel ID (User ID) specified.  support@e-parcel.co.jp
The inquiry form on this web site is also available. |
