Products Manual (e-Parcel VCN-CommCenter 8.0)
The operating manuals of our products supported by the new e-Parcel server are provided for our customers. We place the manuals for e-Parcel VCN-CommCenter 8.0 as client software in this page.
*Available data communication with e-Parcel VCN-CommCenter 7.0 or later, VCN-AX 3.0 or later and VCN-Web Enterprise.
*Attention: Unavailable data communication with e-Parcel VCN-CommCenter 6.0.
*Attention: Version 6.0 is not compatible with version 7.0 or later.
Manual for e-Parcel VCN-CommCenter 8.0
We provide the users manual (PDF) for e-Parcel Secure Enterprise - Software Client [e-Parcel VCN-CommCenter 8.0] which assist you with each operation of the service.
Level 1. [Beginning] Installation manual
At the beginning, this manual will give you clear and detailed explanations with illustration about downloading and installing for the preparation of
e-Parcel service.
After the contract between us is done, you will get the notice for registration completed of your e-Parcel ID. Then, to download your e-Parcel client digital certificate and software, access the software download site.
Level 2. [Startup] Startup Guide
This manual will simply instruct you on usage of the e-Parcel software when you send and receive files/folders after software installation completed.
Level 3. [Advanced] Users manual
This manual will comprehensively introduce and explain about configuration, functions and each operation including installation for the e-Parcel software.(ver.8.0)
*Refer to "Delivery Status List of e-Parcel VCN-CommCenter 8.0" 
Download (PDF)
Supplementary volumes
We provide some supplementary volumes produced (PDF) that include the option functions and the option services for our customers.
Separate volume: "ID Sharing" function Operation Guide
For the introduction to the new function "ID Sharing" which the e-Parcel VCN-AX 5.0 as a host can be interlocked with the e-Parcel VCN-CommCenter 8.0 as clients, this Operation Guide will briefly instruct you on usage about installing and configuring applications in order for the "ID Sharing" function to work.
e-Parcel Customer Support
| Scope of Support | We offer the customer support services that respond to the technical inquiries, troubleshooting and all sorts of requests about e-Parcel service. Our customer support in English is available by e-mail. |
|---|---|
| Business Hours | 9:00 - 17:00JST Mon - Fri (Closed on Sat, Sun and National holidays) We are afraid that the inquiries outside of our business hours will be replied on the next business day, and the inquiries congestion may cause not to be replied promptly despite 24-hour reception for the inquiries. |
| Contact Address | To request the customer support services,
please email us with your e-Parcel ID (User ID) specified.  support@e-parcel.co.jp
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