Products Manual (e-Parcel VCN-CommCenter 8.0)

Products supported by the new e-Parcel server The operating manuals of our products supported by the new e-Parcel server are provided for our customers. We place the manuals for e-Parcel VCN-CommCenter 8.0 as client software in this page.

*Available data communication with e-Parcel VCN-CommCenter 7.0 or later, VCN-AX 3.0 or later and VCN-Web Enterprise.

*Attention: Unavailable data communication with e-Parcel VCN-CommCenter 6.0.

*Attention: Version 6.0 is not compatible with version 7.0 or later.

Products of e-Parcel Enterprise

 

Manual for e-Parcel VCN-CommCenter 8.0

e-Parcel VCN-CommCenter

We provide the users manual (PDF) for e-Parcel Secure Enterprise - Software Client [e-Parcel VCN-CommCenter 8.0] which assist you with each operation of the service.

 

Level 1. [Beginning] Installation manual

For the beginning, this manual will give you clear and detailed explanations with illustration about downloading and installing for the preparation of
e-Parcel service.

After the contract between us is done, you will get the notice for registration completed of your e-Parcel ID. Then, to download your e-Parcel client digital certificate and software, access the software download site.

 

Level 2. [Startup] Startup Guide

This manual will simply instruct you on usage of the e-Parcel software when you send and receive your files/folders after installation completed.

 

Level 3. [Advanced] Users manual

This manual will comprehensively introduce and explain about configuration, functions and each operation including installation for the e-Parcel software.(ver.8.0)

*Refer to "Users manual" for ver.7.0.7020 e-Parcel_VCN-CommCenter7.0_Users_manual_EN Download (PDF)

*Refer to "Users manual" for ver.7.0.7019 or lower e-Parcel_VCN-CommCenter7.0.7019_Users_manual_EN Download (PDF)

*Refer to "Delivery Status List of e-Parcel VCN-CommCenter 8.0/7.0" DeliveryStatusList_e-Parcel_VCN-CommCenter8.0_EN Download (PDF)

 

 

Supplementary volumes

We provide some supplementary volumes produced (PDF) that include the option functions and the option services for our customers.

 

Separate volume: "ID Sharing" function Operation Guide

For the introduction to the new function "ID Sharing" which the e-Parcel VCN-AX 5.0 as a host can be interlocked with the e-Parcel VCN-CommCenter 8.0 as clients, this Operation Guide will briefly instruct you on usage about installing and configuring applications in order for the "ID Sharing" function to work.

 

 

e-Parcel Customer Support

Scope of Support We offer the customer support services that respond to the technical inquiries, troubleshooting and all sorts of requests about e-Parcel service. Our support in English is available by E-mail.
Business Hours 9:00 - 17:00JST Mon - Fri
(Closed on Sat, Sun and national holidays)

Please note that inquiries received after 17:00 JST will be responded on the next business day, even though we offer such customer support as 24 hours reception. Also please understand that our response may take a few more hours depending on the circumstances of other inquiries received. Thank you.
Contact Address To request the customer support services,
please email us
with your e-Parcel ID (User ID) specified.
E-mail support@e-parcel.co.jp 
The inquiry form on this web site is also available.