End-of-life products
About the end-of-life products
Since January 1st, 2007, we have stipulated about the end-of-life e-Parcel products. Please carefully note that we perform maintenance of the e-Parcel products for five years from the date of the final release of each product.
The followings explain the end of maintenance products (End-of-life products).
We would greatly appreciate your understanding.
Treatment of the end-of-life products 
Maintenance period of the products
For 5 years from the date of the final release of product
List of the end-of-life products
The products supported by the new e-Parcel server
As of January 1st, 2024
e-Parcel VCN-CommCenter (for Windows) Version 7.0
e-Parcel VCN-AX (for Windows) Version 4.5
As of January 1st, 2020
e-Parcel VCN-AX (for Windows) Version 3.0
The products supported by the existing e-Parcel server
As of January 1st, 2018 (*All products supported by the existing e-Parcel server)
e-Parcel VCN-CommCenter (for Windows) Version 6.0 or lower
e-Parcel VCN-AX (for Windows, Linux, Macintosh) Version 2.0 or lower
As of January 1st, 2012
HotFolder EX (for Windows)
As of January 1st, 2011
ATABOK VCN CommCenter (for Windows) Version 5.5 or lower
(Including e-Parcel Delivery Client, API, Premium components)
Earlier than 2010
ATABOK VCN CommCenter (for Macintosh) Version 3.5 or lower
ATABOK VCN AX (for Solaris)
Microsoft Outlook Plugin
IBM (Lotus) Notes Plugin
ATABOK FPS/WPS
Treatment of the end-of-life products
The end of maintenance products (End-of-life products) are treated as the followings.
After the maintenance period was expired, the end-of-life products are available to continuously use as usual.
However, if some problems will occur on the end-of-life products, we may ask you to upgrade to the latest product or replace with the substitute product before cause investigation.
In the case of new products developed or new functions provided, we do not verify to be compatible with the end-of-life products. Therefore, all or some functions on the end-of-life products may be dysfunctional without prior notice.
We recommend your ID registration to migrate to the new e-Parcel server
(Required: The procedure for migration of ID registrations)
Users of the products supported by the existing e-Parcel server (the end-of-life products) are recommended to newly install the product supported by the new e-Parcel server (VCN-CommCenter 8.0, VCN-AX 5.0/4.0). However, please be sure that the products supported by the existing e-Parcel server are not compatible with the products supported by the new e-Parcel server. For example, VCN-CommCenter 6.0 is not compatible with VCN-CommCenter 8.0. (Unavailable data communication) Therefore, the ID registrations for both senders and recipients are required to migrate from the existing e-Parcel server to the new e-Parcel server in advance. (Migration of ID registrations)
For any inquiry or request about "Migration to the new e-Parcel server" from users of the products supported by the existing e-Parcel server, please feel free to contact our sales division or representatives by e-mail.
Products of e-Parcel Secure Data Delivery Service - Enterprise
e-Parcel Customer Support
| Scope of Support | We offer the customer support services that respond to the technical inquiries, troubleshooting and all sorts of requests about e-Parcel service. Our customer support in English is available by e-mail. |
|---|---|
| Business Hours | 9:00 - 17:00JST Mon - Fri (Closed on Sat, Sun and National holidays) We are afraid that the inquiries outside of our business hours will be replied on the next business day, and the inquiries congestion may cause not to be replied promptly despite 24-hour reception for the inquiries. |
| Contact Address | To request the customer support services,
please email us with your e-Parcel ID (User ID) specified.  support@e-parcel.co.jp
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