October 28, 2019

Dear customers of the e-Parcel secure data delivery service

Regarding update procedures at the expiration of e-Parcel client digital certificates

The e-Parcel client digital certificates downloaded before December 31, 2014 are valid to December 31, 2019.

For more details, refer to the download sites below for the each product which show how to check the expiration date of your digital certificates, and how to update the digital certificates.

Target Customers:
 Users of the e-Parcel service with the previous digital certificates

* Customers who are using the previous e-Parcel client digital certificates downloaded before December 31, 2014 on the e-Parcel products below.

e-Parcel Secure Enterprise - Software

* It doesn't affect any data delivery through the e-Parcel software below after January 1, 2020.

     e-Parcel VCN-CommCenter 7.0 or later

     e-Parcel VCN-AX 4.0 or later

    e-Parcel Secure Enterprise - Software Download Site

e-Parcel Secure Enterprise - Web Browser

* Attention: The service on web browser with the expired digital certificates will not be available from January 1, 2020 onward.

     e-Parcel VCN-Web Enterprise

    e-Parcel Secure Enterprise - Web Browser Download Site

e-Parcel Customer Support

Scope of Support We offer the customer support services that respond to the technical inquiries, troubleshooting and all sorts of requests about e-Parcel service. Our support in English is available by E-mail.
Business Hours 9:00 - 17:00JST Mon - Fri
(Closed on Sat, Sun and national holidays)

Please note that inquiries received after 17:00 JST will be responded on the next business day, even though we offer such customer support as 24 hours reception. Also please understand that our response may take a few more hours depending on the circumstances of other inquiries received. Thank you.
Contact Address To request the customer support services,
please email us
with your e-Parcel ID (User ID) specified.
The inquiry form on this web site is also available.